When will the products be delivered?
We are in the process of ordering the products as soon as we receive the funds from Kickstarter around August 24 onwards. Those who ordered dice in just standard tins will get it faster likely by October 9 onwards and those who ordered dice trays or dice boxes we will do out best to ship them out around November. The wooden boxes and dice trays can take up to 40 days to manufacture and will pay the deposits to commence manufacture on August 25 and it is likely we will even aim to ship them by air to organise a fast fulfilment.
Last updated: August 16, 2022 05:21
When will add ons be fuffilled?
Provided you can fill out your survey by September 2 or even sooner your add on product will be processed fast with your initial order. So if you do want to add on things like dice trays or extra sets of dice it is important to do it by September 1-2. We will be shipping in 100 dice trays of the 200 and 100 dice boxes of the 200 so make sure if you want the dice trays and want to be included on the first air shipment which will be sent out around late September all wooden products as add ons we recommend ordering asap.
Last updated: August 16, 2022 05:24
How will you be sending and how long will it take to ship to me?
We use Australia post as we have a business account with them. All orders we pay for insurance above the $129 mark and Australia post naturally insures most orders under $150. All orders are tracked within Australia and overseas and we do our best. Within Australia it takes 3-5 business days. Sending overseas can take 2-3 weeks. Depending on the amount of orders we will send out 20-30 orders per week hoping to have the fulfilment all done within a month.
Last updated: August 16, 2022 05:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.